Director, Services – Voice Division

Role Overview

• Lead all post-deployment lifecycle support for radio communications systems, including RF coverage optimization, subscriber fleet programming, dispatch console support, trunked system monitoring, system performance management, and ongoing maintenance for commercial and public safety customers.
• Create and refine a standardized operational model for the efficient delivery of radio services—modernizing legacy workflows, consolidating service processes, and introducing strategy-driven enhancements across the entire Voice operations environment.
• Instill operational metrics and KPIs to elevate system reliability and customer experience, with a specific focus on system uptime, audio quality, coverage consistency, firmware maintenance, and incident response efficiency.
• Guide your team in troubleshooting, repairing, and optimizing complex LMR and dispatch systems—including single-site, multisite, and simulcast configurations.
• Support pre-sales and post-sales engagements by providing technical leadership, solution validation, resource alignment, and Voice/Radio-related operational readiness for new projects.
• Manage customer escalations and system incidents, ensuring rapid communication, issue ownership, root cause analysis, and proactive prevention strategies.
• Cultivate strong, consultative customer relationships, serving as the advisor who helps clients maximize the performance, reliability, and longevity of their radio systems.
• Partner with OEMs and field engineering teams to ensure alignment on firmware updates, system upgrades, advanced features, and long-term maintenance strategy.
• Oversee the creation of training pathways that raise technician expertise across RF fundamentals, system administration, console operations, subscriber configuration, test equipment usage, and field diagnostics.
• Manage budgets, forecasting, scheduling, and resource allocation to support a growing Voice Communications maintenance portfolio.
• Build a culture of accountability, teamwork, continuous improvement, and service excellence across your teams and customer engagements.

Requirements

• Experience with LMR/Radio Communications systems for commercial or public safety applications: trunked systems, conventional RF, simulcast, dispatch consoles, subscriber fleets, coverage testing, and general RF maintenance.
• 5+ years of Leadership Experience with proven success driving operational outcomes through people, process, and execution.
• Experience troubleshooting Radio/Voice systems, including RF path issues, interference, antenna/cabling faults, subscriber programming, and console/dispatch configurations.
• Self-directed and highly motivated, with the ability to manage a complex service operation and drive continuous improvement.
• Professional communication and customer-facing skills, capable of working across technical teams, leadership, and external partners.
• Organized and detail-oriented team leader, able to manage resources, prioritize work, and hold teams accountable for outcomes.
• Results-oriented Bachelor’s Degree strongly preferred.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Holiday Pay
• Education Incentives
• competitive compensation package