Enrollment Solutions Help Desk

Role Overview

• Responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll).
• Critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment.
• Work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Requirements

• Must be Bilingual English/Spanish
• 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years experience working in a call center environment.
• 2 years experience working in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma required or equivalency required (GED).
• Preferred Qualifications
• 1 year experience working in financial services.
• 2 years Human Resources Information Systems knowledge.
• Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA
• Must be able to obtain and maintain security clearances and successfully complete a thorough background check.