Plan and manage the functions of the hotel F&B to achieve customer satisfaction and quality service while meeting/exceeding financial goals
Responsible for short and long term planning and day-to-day operations of the hotel F&B
Develop and recommend the budget, marketing plans and objectives, manage within approved plans
Manage Human Resources in the group to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel
Conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
Implement company programs, develop local programs and procedures, and manage operations ensuring compliance with SOPs and regulations
Resolve customer complaints to maintain a high level of customer satisfaction and quality
Comply with emergency organizational procedures and manage training for Departmental Ambassadors

High School diploma /Secondary qualification or equivalent
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
Requires advanced knowledge of the hospitality and business management fields
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction
Requires highly developed communication skills in leading Ambassadors and guest satisfaction
Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors
Must have excellent literacy skills necessary for reports, policies and procedures
Must have vision ability in order to visually inspect hotel
Must have mobility to walk through the front and the back of the hotel

Food & Beverage Manager

Key skills