Promoting and upholding the Fox Purpose, Mission, Vision, and Values
Providing Tier 1 support to ensure system availability and stability, resolving issues escalated from the IT Support Team
Analyzing business processes and system requirements, translating business needs to technical solutions
Assessing applications to identify improvement opportunities that enhance efficiency and reduce operational cost
Collaborating with broader IT team to recommend and implement technology solutions, optimizing efficiency and operational costs
Partnering with leadership to recommend solution designs using existing and new technologies in alignment with the company vision
Analyzing data to identify patterns and solutions to root causes of problems
Balancing multiple deadlines and prioritizing key deliverables
Participating in implementation projects in an agile, highly collaborative manner, meeting deadlines while maintaining quality
Supporting testing and facilitating communication to stakeholders
Deploying test scripts to refine and maintain software
Documenting specifications and mapping requirements for workflows, reports, data, and system integrations
Creating technical documentation to support system configuration and standard operating procedures
Assisting in preparation of end-user documentation and participating in training as needed

Minimum: Associate or Bachelor’s Degree in Information Systems (or a degree that requires critical thinking/equivalent experience with common applications), with one to three years of experience of analyst work.
Preferred: Three to five years of experience in Information Technology with a portion of time focused on business application processes in the financial services industry
Experience translating business requirements into technical solutions is required
Experience supporting and troubleshooting applications is required
Operational knowledge of and experience with operating systems or common applications upon which applications run, such as Windows, Apple, iOS, Android, Internet Explorer, Edge, Chrome, FireFox, Safari
Intermediate knowledge of Microsoft Office Products (Excel, PowerPoint, Word), core processing systems and integration
Experience working in an ITIL-based tracking solution is a plus
Knowledge of core banking processes supporting lending, deposits, and payments is a plus
Ability to work independently, participating in multiple projects at the same time, while meeting timelines is required
Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
Ability to work in a fast-paced environment
Excellent verbal and written communication skills

medical
dental
vision
life
short term and long-term disability insurance
401k (Roth and Traditional), which includes company contributions including match
paid time off
caregiver leave
Paid Volunteer Time Off

IT Business Analyst I

Key skills