Key skills
CRMCommunication
About this role
Role Overview
- Support Customers Across Channels
- Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency
- Manage Orders with Accuracy
- Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery
- Resolve Issues Thoughtfully
- Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed
- Build Product Expertise
- Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate
- Document & Personalize
- Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty
- Represent the Brand
- Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction
- Support the Team
- Assist in other duties and projects as needed
Requirements
- Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required)
- Strong communication skills, both written and verbal
- Comfort working across phone, chat, and email
- Attention to detail and pride in delivering accurate, high-quality work
- Problem-solving skills and the ability to stay composed in fast-paced situations
- Willingness to learn product details and systems quickly
- Ability to manage multiple tasks and work collaboratively with a team
- Flexibility to support business needs during peak times
Benefits
- access to health benefits
- 401k
- 3 weeks annual paid time off