Assistant Vice President – Digital Experience

Role Overview

• To organize, direct, oversee, and shape the strategic direction of Navy Federal’s digital experiences and ecosystems, including the structure, performance, and approach for delivering secure, convenient, and effective digital capabilities for members and team members.
• To oversee the design, delivery, and optimization of digital solutions that enhance member satisfaction, streamline internal operations, reduce operational costs, increase efficiency, and support sustainable growth.
• To ensure Navy Federal continues to meet members’ evolving expectations for personalization, convenience, and security across all digital touchpoints.
• To coordinate across Digital Engineering, Enterprise Portfolios, the Member Strategy Office (MSO), and executive stakeholders from partner business units to establish priorities and align digital investments to strategic objectives.
• To lead and develop teams of digital experience professionals and direct matrixed partners in translating strategy into execution, ensuring digital initiatives deliver measurable business and member outcomes.

Requirements

• Significant experience working in a large-scale, enterprise-wide IT organization with responsibility for data management
• Deep understanding and practical experience in adopting and implementing Agile tools to drive transparency and accountability across the organization including relevant metrics to show progress and improvements
• Excellent knowledge of digital business processes, key trends and value drivers
• ability to use this knowledge to generate or influence new ideas to optimize effectiveness
• Significant experience in understanding management priorities and vision regarding how data can be used to optimize services
• Significant experience in applications/systems analysis, workflow and/or procedural analysis
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Significant experience working with all levels of staff, management, stakeholders, vendors diplomatically and tactfully
• Significant experience developing and implementing programs in a leadership role
• Advanced relationship building, negotiation and facilitation skills
• Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill in planning and coordinating changes, including understanding cross system dependencies and impacts
• Bachelor's Degree in Information Systems, Computer Science , related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Master's Degree in Computer Science, Information Technology, or related field
• Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities