Manager, Product Strategy – Membership & Deposit Products

Role Overview

• Lead, plan, organize, and direct the Product Strategy & Marketing team In Membership & Deposit Products to drive member and product acquisition and engagement.
• Set performance standards, expectations, direction, goals, assignments, and schedules to ensure unit objectives and achievements align with department and company strategies.
• Provide the team with feedback, resources, and career development.
• Direct the evaluation, selection, and application of behavioral analytics and product engagement insights to inform product strategy.
• Partner with department executives, leadership, and other key personnel to develop data-informed product strategies, engagement models, experience enhancements, and the long-term strategic direction and roadmap.
• Direct the preparation of executive summaries, letters, board reports, monthly/quarterly briefs, and various memoranda for executive leadership.
• Act as subject matter expert on how member behavior informs product development and adoption strategies.
• Collaborate across analytics, product, MSO, and marketing teams to ensure insights are integrated into strategic decisions and business cases.

Requirements

• Expert knowledge of savings, marketing and research, and investment principles
• Advanced knowledge of thought leadership in providing vision and strategic thinking around a full range of technical decisions and issues
• Significant experience in researching, compiling, and documenting data, business processes, and workflows
• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices and company instructions, procedures and policies
• Advanced analytical, reconciliation, and deductive reasoning skills, including data analysis, querying, and reporting
• Significant experience with full life cycle project management and process improvement
• Ability to work independently, exercise sound judgment, solve problems, and display a high degree of initiative
• Advanced experience in progressively responsible positions demonstrating the ability to manage personnel, apply management principles and practices, and establish efficiency standards
• Extensive experience in financial and member service operations to include understanding of effective member service philosophy
• Extensive experience demonstrating the ability to meet changing requirements and priorities and accomplish project goals
• Ability to effectively interpret and remediate findings from internal and/or auditors and regulators
• Significant experience in supervising and leading employees
• Expert skill developing and implementing programs in a leadership role
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced skill communicating complex technical concepts to non-technical audiences
• Advanced skill in producing desired results and achieving goals and objectives
• Bachelor's degree Finance, Business Administration, Computer Science, related field or the equivalent combination of education, training, and/or experience
• Master's Degree in Finance, Accounting or Business Administration or a related field, or the equivalent combination of training, education and experience

Benefits

• Highly competitive pay
• Generous benefits and perks
• Employee referral program