Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate loans
Serve as the point of contact for the borrower and the assigned investor(s)
Provide oversight of an assigned portfolio, facilitate borrower requests
Monitor and enforce loan covenants, resolve insurance non-compliance
Complete financial analyses, delinquency resolution
Handle escalated inquiries from external clients and internal staff
Provide mentorship to team members
Engaging directly with customers in all interactions
Conduct quality control checks and coach team members on loan document interpretation
Lead client calls and/or meetings reviewing loan performance issues
Escalate items appropriately to Manager

Four-year degree from an accredited University preferred or equivalent work experience
Minimum of 8 years of CRE loan servicing experience required, 1 – 2 years in a leadership position preferred.
Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction.
High attention to detail
Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
Bilingual (English and Spanish) is considered a plus
Self-motivated and work independently
Ability to perform complex calculations using calculators and systems is required
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations

Senior Asset Manager, Commercial Servicing

Key skills