About this role
Role Overview
- Documenting calls
- Completing follow-up work
- Identifying potential risks such as fraud
- Analyzing incoming documents to determine claim eligibility
- Calculating benefit amounts
- Approving payments
- Resolving claims adjudication issues
- Managing calls with various stakeholders
- Ensuring accurate tax reporting
- Maintaining detailed claim files
- Processing death claims for life or annuity contracts
- Meeting performance targets
- Maintaining claim inventories within guidelines
- Working harmoniously within a team
- Handling multiple computer systems
- Performing mathematical calculations
Requirements
- Bachelor’s Degree preferred
- High School Diploma or GED or equivalent experience in financial institution operations, customer service, and/or annuity service operations
- Candidate preferred with transaction processing work experience in a similar environment in an Insurance process.
- However, candidate with no experience may be considered for the job.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits