Disability Claims Consultant

Role Overview

• Manage the end‑to‑end Long‑Term Disability claims experience, with a strong focus on customer experience, accurate decision‑making, and timely outcomes.
• Apply deep expertise in LTD claims administration, including eligibility, financial calculations, ongoing claim management, and regulatory compliance.
• Serve as a subject matter expert across the LTD claims lifecycle, supporting resolution of complex claims and escalations.
• Partner with internal stakeholders to identify gaps in LTD processes and system functionality and help refine requirements that improve claim handling efficiency and customer experience.
• Ensure LTD claims practices are thorough, fair, objective, and compliant, while balancing empathy and consistency.
• Execute claims in alignment with established workflows, policies, and contracts, while recommending practical enhancements to improve usability and effectiveness.
• Demonstrate a strong customer‑centric and empathetic mindset, with sound judgment when navigating sensitive and complex LTD scenarios.
• Coach, mentor, and support team members, including onboarding and ongoing development, to strengthen LTD claims capability.
• Collaborate closely with Compliance/Legal, Intake/Admin, Clinical, Vocational, and Support Services to ensure aligned and compliant LTD outcomes.
• Maintain performance standards related to productivity, quality, prioritization, and timeliness.
• Support change initiatives and continuous improvement efforts that enhance LTD customer experience and operational effectiveness.

Requirements

• College degree or equivalent experience preferred
• 5+ years of Long‑Term Disability claims experience required
• Strong customer‑focused communication skills with professional external presence
• Proven analytical, organizational, and time‑management skills
• Detail‑oriented with strong judgment and high integrity

Benefits

• Your Benefits Start Day 1
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation