Key skills
Communication
About this role
Role Overview
- Handle inbound calls including healthcare benefits, retirement benefits, and additional employee perks
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Requirements
- Previous customer service and/or call center experience
- Strong written and verbal communication skills
- Great problem-solving skills
- Ability to multitask
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time