Verify patient insurance eligibility for 15–20 patients per week
Submit and track prior authorization requests (10–15 per week)
Update patient and insurance information accurately in the EMR
Liaise with insurance providers to clarify coverage and authorization details
Track pending authorizations and ensure timely follow-ups
Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
Investigate claim issues by navigating insurance phone systems and portals
Document outcomes and next steps clearly in the EMR
Support the clinic in resolving outstanding A/R efficiently
Review the EMR dashboard daily and proactively work through outstanding tasks
Send outreach messages to 5–10 potential job candidates per week
Communicate progress and updates regularly with the Office Manager via email
Follow existing workflows and guides before escalating questions

2+ years of experience in a medical administrative, insurance, or billing support role
Proven experience with insurance eligibility checks, prior authorizations, and A/R follow-ups
Comfortable navigating insurance phone systems to resolve unpaid or denied claims
Strong written and verbal communication skills
Highly organized, detail-oriented, and reliable with time tracking and check-ins
Ability to work independently, problem-solve, and follow documented processes
Stable internet connection and comfort working in a fully remote environment

Competitive salary commensurate with experience
Opportunities for professional development and growth
Work in a dynamic and supportive team environment
Make a meaningful impact by helping to build and strengthen families and communities

Medical Virtual Assistant – Insurance, A/R Focus

Key skills