New Patient Scheduling & Front Desk Support: Schedule 15–20 new patient evaluations per week, Manage appointment calendars and confirm upcoming visits, Handle appointment rescheduling and patient inquiries via phone and email, Coordinate closely with in-clinic staff to ensure timely follow-ups and documentation, Maintain accurate and up-to-date patient records
Insurance Verification & Authorizations: Verify insurance eligibility for 15–20 patients per week, Submit and track 10–15 prior authorizations per week, Update insurance details in the EMR and payer portals, Proactively communicate insurance requirements to the in-person team, Help ensure patients arrive informed and prepared for their visits
Administrative Support: Support daily clinic operations with data entry and documentation, Maintain HIPAA compliance across all patient communications, Communicate proactively with leadership to avoid delays or ambiguity, Contribute to a smooth, organized workflow for both patients and staff

2+ years of experience in a medical administrative, front desk, or patient coordination role
Strong experience with new patient scheduling and insurance verification
Confident and professional on the phone
Proactive communicator who keeps stakeholders informed
Highly organized with strong attention to detail
Growth mindset and willingness to learn
Reliable internet connection and comfort working remotely

Competitive salary commensurate with experience
Opportunities for professional development and growth
Work in a dynamic and supportive team environment
Make a meaningful impact by helping to build and strengthen families and communities

Medical Virtual Assistant – Scheduling, Insurance Focus

Key skills