Verify insurance eligibility for new patients at the time of intake and prior to initial evaluation
Complete ongoing and monthly insurance re-verifications as needed based on payer or plan requirements
Prepare and provide Good Faith Estimates when required, ensuring accuracy and compliance
Obtain and track prior authorizations across multiple therapy disciplines
Monitor visit limits and proactively flag when authorizations are needed
Verify and document deductibles, copays, and coverage details
Communicate insurance information clearly to internal teams and families
Ensure all insurance calls are documented with reference numbers
Obtain and maintain accurate fee schedules
Update patient records and insurance details in the EMR
Perform consistent, accurate data entry and documentation
Support credentialing-related tasks as needed
Maintain organized records for easy reference and audit readiness
Provide occasional phone support for patient or family inquiries
Communicate via email and text as appropriate, ensuring clarity and professionalism
Participate in 2–3 team meetings per week to support training and alignment

Competitive salary commensurate with experience
Opportunities for professional development and growth
Work in a dynamic and supportive team environment
Make a meaningful impact by helping to build and strengthen families and communities

Medical Virtual Assistant – Insurance & Authorizations Focus

Key skills