Provide insurance quotes using a consultative sales approach and close sales effectively
Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
Strong analytical and problem solving skills with an action-oriented mindset
Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
Proactively manage time while balancing assigned accounts/tasks with minimal supervision
Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
Ability to type a minimum of 40 words per minute
Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management.

Insurance Sales and Service Representative I

Key skills