Conduct training sessions for newly hired staff on company processes, client requirements, and tools.
Develop and maintain training materials, SOPs, and knowledge resources.
Monitor trainee progress and provide constructive feedback.
Provide cross-functional backup support during absences to maintain operational continuity.
Quickly adapt to different responsibilities while maintaining high-quality standards.
Identify process gaps and suggest improvements for smoother handovers.
Learn and master all internal tools and platforms, including Salesforce, GoHighLevel, Zoom, and Google Workspace.
Serve as a go-to resource for troubleshooting and guidance on tool usage.
Document best practices and create guides for efficient tool use.
Stay updated with emerging digital tools, platforms, and methodologies relevant to operations.
Assist in streamlining workflows, optimizing schedules, and improving task delegation.
Monitor and report on team performance, training effectiveness, and task completion.

Proven experience in operations, administrative support, or a similar role.
Strong ability to learn and master tools quickly, including Salesforce and other business software.
Excellent communication, training, and interpersonal skills.
Highly organized, detail-oriented, and proactive problem solver.
Ability to adapt to varying responsibilities in fast-paced environments.
Familiarity with project management, CRM, automation, and collaboration tools.
Basic analytical skills to monitor team performance and workflow efficiency.

Operations Associate

Key skills