Support and Systems Engineer – L2/L3

Role Overview

• Provide Level 2 and Level 3 technical support
• Manage SLAs and KPIs for support operations
• Lead system and tenant migrations
• Maintain documentation and improve processes

Requirements

• 1-3 years of experience in IT support
• Strong troubleshooting skills in Windows, Linux, and networking
• Familiarity with VoIP systems and cloud platforms
• Experience with Active Directory and system migrations

Tech Stack

• Cloud
• Linux
• VoIP

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities
• Paid time off