Stock Manager

Role Overview

• Manage receiving, inventory control, stock accuracy, and merchandise flow to support sales targets and minimize shrink.
• Maintain perpetual inventory accuracy through cycle counts, audits, investigations, and corrective action implementation.
• Manage multiple vendor relationships, delivery schedules, freight coordination, and resolution of shortages, damages, or quality concerns.
• Oversee stock processes across retail, restaurant, and duty
• free locations, adapting procedures to unique business needs.
• Monitor KPIs including inbound throughput, labor utilization, cycle count accuracy, stock levels, and operational productivity.
• Oversee reverse logistics, including vendor returns, store returns, and distribution center contingency plans.
• Develop, update, and enforce stockroom operational procedures and standards to ensure consistent execution across all shifts.
• Recruit, train, schedule, coach, and evaluate stock team members; administer corrective actions and performance management as required.
• Ensure compliance with U.S. Customs, FDA, HACCP, and bonded warehouse requirements, including documentation, inspections, and background check eligibility.
• Maintain food safety standards including FIFO rotation, temperature control, expiration monitoring, and sanitation guidelines.
• Review system data using SAP, CrunchTime, and other inventory management systems to assess trends and optimize performance.
• Coordinate with merchandising and sales teams regarding seasonal transitions, new product launches, planograms, promotions, and replenishment.
• Conduct safety and quality audits to ensure stockroom cleanliness, organization, and adherence to regulations.
• Plan and lead annual physical inventory processes, coordinate with external auditors, and drive reconciliation efforts.
• Collaborate with airport management and zone leadership to maintain operational alignment and meet business expectations.

Requirements

• Minimum combination of 4+ years in stock operations, supply chain, or inventory management.
• Minimum 1 year of leadership experience managing stock teams in a retail environment.
• Bachelor’s degree in Business, Supply Chain, Operations, or related field may substitute for 2 years of experience.
• Experience with SAP, CrunchTime, or similar WMS / inventory systems (SAP WMS preferred).
• Strong knowledge of inventory control procedures, stockroom operations, logistics, and vendor management.
• Knowledge of U.S. Customs, FDA, and HACCP compliance requirements.
• Proficient in Microsoft Office (Excel, Word, Outlook).