Key skills
Sales
About this role
Role Overview
- Provides timely telephone support to customers while simultaneously entering data into the Medtronic Business System
- Provides product and basic technical support in a positive and professional manner to both customers and end users
- Properly documents product complaints, service requests and inquiries generated by customers
- Issues Return Goods Authorizations to return reported product for service and/or exchanges
- Creates, coordinates, tracks and provides follow up for customers on Sales Orders
- Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist
- Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers
- Receives and processes fax, mail and/or on-line network inquiries
- Reviews daily routine reports for accuracy of data entry
- Contacts customers as follow up to open Return Goods Authorizations
- Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests
Requirements
- High School diploma or equivalent with minimum of 4 years of relevant experience in Customer Service or Healthcare
- Nice to Have: Medical device experience
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)