Technical Success Manager – NAMER Adoption

Role Overview

• Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud
• Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them
• Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations
• Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey
• Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud
• Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows
• Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
• Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices
• Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization
• Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions

Requirements

• 5+ years of experience in the AEC industry and/or AEC technology industry
• General understanding of SaaS technology and software adoption
• Experience leading or supporting successful technology change management initiatives and implementations
• Confidence in compiling platform data analytics and dashboards
• Forward-thinking mindset with a passion for advancing the industry through technology
• Ability to travel as required to support customer engagements and internal collaboration

Tech Stack

• Cloud

Benefits

• Health and financial benefits
• Time away and everyday wellness