Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on.
Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams.
Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs.
Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable).
Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health.

4+ years of experience in Product Operations, Program Management, or a similar operational role within a software or SaaS company.
Demonstrated experience designing and scaling product planning frameworks, launch processes, or operational systems in a fast-moving, multi-product environment.
Strong analytical mindset with the ability to define, instrument, and communicate metrics for product delivery and operational efficiency.
Experience facilitating effective collaboration across time zones — specifically US and APAC — and across diverse, globally distributed teams.
Proficiency administering and optimizing tools such as Jira, Confluence, Airtable, or Productboard.
Excellent written and verbal communication skills; able to create clear documentation, present to leadership, and drive alignment across functions.
Bias for action with strong judgment on when to standardize and when to stay flexible.
Experience on AI-assisted dev tools like Claude Code, Cursor or others for building dashboards, automating workflows, and wrangling tooling.

Senior Product Operations Manager

Key skills