Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
Coordination
partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues.
Assistance with coordinating service calls.
Assistance with tech support escalations.
Assistance with complex quality issue coordination.
Assistance with complex LCS issue resolution.
Support
guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
Guidance on product substitutions.
Concessions support and collaboration with Customer Care.
Guidance on software portal Issues.
Assistance with requests for information and form submissions.
Guidance on the advanced order notification process.
Guidance on or coordination of CustomerFirst complaint process.
Guidance on general Salesforce questions for RA sales.
Navigation
providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
Assistance with pricing / agreements navigation and support.
Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

High school diploma or equivalent
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
2 or more years of experience in operations support.
Experience with ERP and CRM applications
Salesforce, SAP
Experience with analytics or reporting software
PowerBI, Tableau, Qlik

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Sales Support Representative

Key skills