Lead, coach, and develop the NA Sales Support team to achieve operational excellence
Foster a collaborative and customer-focused culture aligned with company values
Manage resource allocation and workload balancing through case management
Oversee the delivery of primary services centered around collaboration, navigation, and support ensuring accurate support for sales teams
Be an escalation point for complex or high-impact cases
Provide hands-on specialist support for priority issues
Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
Review existing processes to identify candidates for process improvement

Bachelor's degree or equivalent experience
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
Experience with ERP and CRM applications
Salesforce, SAP
Experience with analytics or reporting software
PowerBI, Tableau, Qlik

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Team Leader, NA Sales Support

Key skills