Define and lead the enterprise localisation operating model for certificate and learning products
Establish governance frameworks to ensure linguistic accuracy, terminology consistency, and quality across languages and annual update cycles
Own the end-to-end localisation lifecycle, with accountability for strategy, delivery, budget, timelines, and risk
Develop and lead a small specialist team, initially lean in size with planned growth over time
Select and manage language service providers and reviewers, setting clear performance expectations and measurable quality outcomes
Own the localisation technology ecosystem, including TMS and QA tooling, ensuring scalable and integrated workflows
Partner with Product Management, Education, Technology, Marketing, and regional stakeholders to align localisation with product roadmaps and release schedules
Monitor and optimise KPIs across cost, quality, turnaround time, and customer impact to drive continuous improvement

10+ years’ experience in enterprise localisation, global content operations, or multilingual product delivery; experience in education, credentialing, or regulated content environments strongly preferred
Experience working on the client or corporate side, the agency side, or both, with a strong understanding of the end-to-end localisation ecosystem
Demonstrated success establishing governance models and scalable operating frameworks in complex organisations
Proven experience developing and leading teams, ideally in build-from-scratch or scale-up environments
Strong vendor and partner management skills with clear accountability for quality and performance
Experience with translation management systems and localisation tooling; familiarity with Phrase TMS is advantageous
Strong financial and analytical acumen, including budget ownership and cost optimisation
Fluency in English required; multilingual capability and familiarity with China, Japan, and Latin America markets and language groups is a strong plus.

Director, Localization Management

Key skills