Key skills
Communication
About this role
Role Overview
- Engage with clients within required timelines based on their assigned risk level and referral protocol.
- Collaborate with clients and referral agents to clarify counselling goals and expectations.
- Conduct comprehensive assessments and develop individualized treatment plans.
- Deliver short
- to medium-term counselling to support goal attainment and client well-being.
- Provide ongoing clinical support in-person, virtually, or by phone (as appropriate and based on training).
- Act as a case manager—coordinating care, making referrals, and advocating on behalf of clients.
- Maintain open communication with referral agents and secure client consent as needed.
- Track client progress, satisfaction, and service outcomes.
- Consult regularly with the Clinical Director/Supervisor and peers.
- Respond to inquiries from referral agents and clients, and keep stakeholders informed of case developments.
- Follow standardized case booking and confidentiality protocols.
- Ensure timely documentation and case closure.
- Meet or exceed service delivery expectations for billable hours and case management.
- Represent and promote TELUS Health’s values and services both internally and externally.
- Adhere to all organizational policies, procedures, and clinical standards.
Requirements
- Master’s degree in Social Work, Counselling, Psychology, or related field.
- Registration in good standing with: Ontario College of Social Workers and Social Service Workers (OCSWSSW), or College of Registered Psychotherapists of Ontario (CRPO).
- Minimum two (2) years of post-graduate clinical experience.
- Professional liability insurance.
- Availability during standard business hours.
- Proven ability to support individuals with complex challenges such as: Mental health and addiction concerns Social exclusion and homelessness Domestic violence and anger management Anti-criminal thinking and sexual offenses Justice system involvement
- Proficiency in substance use assessment and treatment.
- Strong knowledge of local community resources and experience working with diverse populations.
- Experience with mandated clients is considered a strong asset.
Benefits
- Paid for scheduled time on site, including all no shows
- Regular monthly billing
- Clinical supervision, career growth, and learning & development opportunities.
- Opportunity to give back to our local communities.