Assist customers with implementation documentation to ensure a smooth implementation of new banking services.
Identify opportunities to deepen existing customer relationships by offering solutions to meet identified needs.
Understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner with the ability to deal effectively and tactfully with customers in handling complaints, problems and general inquiries.
Work completed in a neat, efficient and accurate manner.
Plan, organize and prioritize work to meet deadlines.
Foster collaboration with other groups by building credibility and trust.
May accompany TMPC on customer calls.

Bachelor's degree or equivalent work experience
One to three years of relevant experience, preferably in banking and/or customer service
Basic knowledge of treasury management products
Ability to identify and resolve/escalate problems with minimal guidance
Strong professional verbal and written communication skills
Strong customer service skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Existing knowledge of U.S. Bank platforms a plus

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Treasury Management Sales Associate 2

Key skills