Exhibit excellent people management skills; helping associates grow and develop while holding them accountable
Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA
Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts
Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes
Lead oversight of control performance team and support escalations and remediation of control performance issues
Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness
Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams

Bachelors’ degree or military experience
At least 4 years of Risk Management experience
At least 4 years of Project or Process Management experience
At least 4 years of experience supporting, partnering and interacting with internal business clients
At least 2 years of leading Process improvement efforts
At least 2 years of People Management experience
5+ years of Risk Management, Compliance or Risk Controls experience (Preferred)
2+ years of experience with data management, reporting and analytics (Preferred)
2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators (Preferred)
2+ years of experience in Structured Query Language (SQL) or Tableau (Preferred)
1+ years of experience using Lean & Six Sigma tools and methodology (Preferred)
BPM, Lean, Agile or Six Sigma certification (Preferred)

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Manager, Risk Management – Customer Resiliency

Key skills