Senior Representative, Brokerage Operations
United States
Full Time
2 days ago
Key skills
LeadershipCommunication
About this role
Role Overview
- Reconciles business-critical data management data points
- Provide front line business units support
- Maintain databases and systems
- Demonstrate strong decision-making skills
- Resolve client issues through outbound calls
- Educate clients on Fidelity and industry policies
Requirements
- Data Management Skills
- Effective communication skills
- Knowledge of Fidelity products and services
- Understanding of SCD desktop and remote applications
- Problem Resolution and Decision-Making Skills
- Attention to detail
- Teamwork
Benefits
- Best in Class Customer Service Support
- Active participation in team meetings
- Leadership Skills
- Process improvement committees and initiatives