Provides direction and support for the development of an overall AR strategy as it relates to compliance, invoicing accuracy, and optimization of the receivables lifecycle
Defines and implements efficient, effective, and measurable operational processes that support AR optimization, milestone tracking, contract alignment, and profitability
Collaborates with finance, operations, and executive leadership and has responsibility for analytic work related to AR trends, contract structures, milestone schedules, and sponsor-specific activity
Develops content and leads monthly reporting meetings (MOR) with leadership covering AR metrics, aging, collections activity, and operational performance
Drives the highest levels of service and performance to clients, sponsors, and internal business partners
Continuously improves AR processes while enhancing service and optimizing relationships with business partners and sponsors
Provides guidance and support to staff to ensure capacity for success in achieving invoicing accuracy, milestone management, and collection goals
Participates in and leads training protocols for all functions related to AR operations, billing processes, contract interpretation, and best practices

Bachelor’s degree required; Master’s degree preferred in a related field
5+ years of experience in Accounts Receivable management, ideally within a contract-driven environment involving project-based or milestone-based billing
Clinical Research industry experience strongly preferred
Experience working with contracts, invoicing structures, and milestone or deliverable-based billing processes
Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent written and verbal communication skills required
Strong experience in data model creation, AR aging analysis, forecasting, and trend interpretation
Analytical and problem-solving skills, including the ability to understand complex contract structures and apply them to invoicing and collections processes
Results-driven and collaborative style to achieve defined objectives
Self-directed with demonstrated ability to work independently to meet deadlines

Senior Manager, Accounts Receivable

Key skills