Clinical Service Representative II – Program in Physical Therapy

Role Overview

• Assist and support the Therapy Practice, clinicians, and staff with patient flow and smooth running of a fast-paced office
• Perform all aspects of a scheduler and customer service representative, by telephone
• Ensure accuracy of data entered into the scheduling system including scheduling transactions, registration, entering demographic, and insurance/referral information
• Serve as liaison to consumers (staff, patients, healthcare professionals and general public)
• Advocate for patients’ needs
• Responsible for registration and scheduling of new and returning patient appointments
• Cancel, reschedule, and obtain/document necessary referrals, in Epic, for patient appointments
• Assist consumers regarding appointment information, systems, procedures, and resources in a timely, efficient, and courteous manner
• Manage internal and external referral orders and assess consumers’ needs

Requirements

• High school diploma or equivalent
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
• 2 years of experience in a Medical Office Setting
• Skills: Communication, Confidentiality, Critical Thinking, Customer-Oriented, Customer Service, Detail-Oriented, Electronic Mail, Electronic Medical Record (EMR) Systems, Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Managed Care, Medical Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Office Equipment, Organizational Capability, Teamwork, Time Management, Working Independently

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan starting at 7%
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program (EAP)
• Financial resources
• Access to dietitians
• 4 weeks of caregiver leave to bond with your new child
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.