Responsible for assessing and verifying patient information for scheduled medical services.
Collects co-pays, deductibles, coinsurances, and down payments.
Provides estimates for services when appropriate.
Receives and processes patient financial liability payments for current and past balances.
Reschedules appointments when appropriate under the guidance of department leader.
Initiates contact with insurance companies to obtain eligibility, gather accurate patient billing information, and performs collections with outstanding accounts receivable.
Accurately estimates the patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) via obtaining accurate demographic and financial information.
Answers patient inquiries regarding their liability and able to explain the variables involved.
Requirements
Minimum High School Diploma, or G.E.D., business concentration preferred.
Four plus (4+) years of experience within a business office setting, hospital revenue cycle preferred, Physician office or collection agency.
Prior experience in a healthcare environment required.
Working knowledge of personal computers and business office applications preferred.
Familiarity with hospital computer systems is a plus.
Knowledge of third party collections and reimbursement preferred.