Change and Adoption Specialist

Role Overview

• Develop and execute structured change management plans for OE initiatives, including process redesign, technology implementations, and organizational changes.
• Assess change impact, readiness, and risk across impacted teams and functions.
• Identify stakeholder groups and tailor engagement strategies based on role, influence, and readiness level.
• Design adoption plans that include training reinforcement, communication, feedback loops, and performance monitoring.
• Partner with OE and functional leaders to define adoption success metrics (e.g., usage, compliance, efficiency, quality).
• Support post-implementation sustainment through reinforcement plans, coaching, and continuous improvement feedback.
• Act as a trusted partner to leaders, managers, and frontline teams during periods of change.
• Facilitate workshops, working sessions, and feedback forums to surface concerns, clarify expectations, and build buy-in.
• Translate complex OE or technical concepts into clear, practical messaging for operational teams.
• Create change communications (talking points, FAQs, readiness updates, leadership messages).
• Partner with training teams to ensure learning materials align with new workflows and behavioral expectations.
• Creates toolkits for leaders and managers to enable effective coaching and reinforcement.
• Embed change and adoption best practices into OE governance, charters, and project lifecycles.
• Capture lessons learned and adoption risks to inform future OE initiatives.
• Serve as a connector between OE, technology, and operations to ensure changes are practical and sustainable to ensure long-term adoption.

Requirements

• Bachelor’s degree in Business, Organizational Development, Healthcare Administration, or related field (4 years of additional highly relevant experience may be considered in lieu of the degree.)
• 5+ years of experience in change management, operational transformation, or process improvement.
• Experience supporting large-scale operational or technology change initiatives.
• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to influence without authority across cross-functional teams.
• Preferred Healthcare, behavioral health, or revenue cycle experience.
• Familiarity with Lean, Six Sigma, or OE methodologies (DMAIC, Kaizen, process mapping).
• Change management certification or formal training (Prosci, ACMP, Kotter, or similar).
• Experience supporting EHR, billing, or automation initiatives.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program