Senior Content Strategist, Communications

Role Overview

• Work with the product, UX, legal review, and delivery teams to produce insightful content strategy plans, taxonomies, tagging strategies, content maps/matrices, and shepherding content through the governance processes
• Researching and staying up to date on the latest developments in terms of search engine optimization, content trends and consumer behavior
• Ensuring quality and consistency across content
• Support the writing, edit, testing, and improvement of content that makes our products and experiences easier to use across Exact Sciences products and experiences
• Auditing experiences to help understand and assess the content and be able to provide strategic recommendations for moving forward
• Facilitate the collaborate and influence design decisions with multiple team members, including product, UX, development, copywriting, and key stakeholders
• Create inclusive content strategies to foster a welcoming environment regardless of background, sexual orientation, gender expression, religion or ethnicity, and model these behaviors for the organization
• Document content and approvals according to established processes
• Create process and policy documents including governance guides
• Help facilitate design sessions, ideation of product, design reviews, and appropriate sprint ceremonies and processes
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and BU objectives
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Ability to effectively manage legal reviews and feedback cycles.

Requirements

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 3+ years of relevant experience
• 3+ years of experience in UX writing, content design, and content strategy
• Experience in Figma, Miro, and other design tools
• Experience in simplifying and communicating complex ideas to broad audiences
• Experience in managing a content creation process from strategy to delivery of final product
• Experience in creating information architecture for complex products
• Experience in collaborating with and influencing product, engineering, design, and operational teams
• Experience in mobile optimization as well as other screen sizes
• Experience with content management systems and user testing tools
• Experience in creating and leveraging user personas
• Experience with the principles of Agile/Scrum/Kanban
• Experience in writing for SEO objectives
• Advanced understanding of accessible, inclusive, and equitable design
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage