Credit & Collections Representative

Role Overview

• Responsible for reducing delinquency for assigned accounts
• Contact customers regarding payment status
• Answering incoming customer calls
• Deal with customers and profit centers to get disputed invoices resolved
• Deal with general contractors for specific jobs and make arrangements for joint checks
• Forward Certificates of Insurance and Tax Certificates to the appropriate departments
• Update and amend customer maintenance information

Requirements

• Knowledge of construction lien laws
• Professional phone etiquette
• Commitment to excellent customer service
• Detail oriented
• Excellent written and verbal communication abilities
• Extensive knowledge of fair debt and collection management
• Strong knowledge of state commercial laws
• Knowledge of legal lending methods
• Some experience with computerized accounting methods

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance
• Flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards