Perform all Sales Associate and General Utility Worker duties
Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
Act as a concierge resource for all guests
Ensure all guests are greeted when they walk into the store
Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals
Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively
Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
Keep an inventory of stock, noting any out-of-stock items or possible shortages
Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
Allocate resources and schedules in accordance with labor budgets

Previous retail experience preferred
Mathematical skills are required to facilitate sales reports and audits
Must be of legal age to work with alcohol
Must provide proof of having earned a responsible alcohol training and certification program where applicable
Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
Must be fluent in the native language, both spoken and written
Must be computer literate in MS Office programs
Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
Must be well groomed and always maintain a high level of professionalism

Retail Sales Worker Lead

Key skills