Key skills
MentoringCommunicationCollaborationRemote Work
About this role
Role Overview
- Help Booksy build a deep understanding of customers and deliver a market-leading product experience.
- Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights.
- Synthesize data from across the business and align stakeholders on customer understanding.
- Drive decisions that directly impact product strategy.
- Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals.
- Communicate findings clearly and champion the customer perspective in internal discussions.
- Mentor non-researchers in engaging with customers.
- Contribute to maintaining an outstanding research practice and positive team culture.
Requirements
- 4–7 years of practical experience in UX or applied research, including at least 3 years on a large-scale, multinational technology product
- A relevant degree in HCI, Cognitive Psychology, Computer Science, or another related discipline, or equivalent experience
- Proven ability to plan, execute, and synthesize research using multiple qualitative and quantitative methods
- Outstanding communication skills, with the ability to convey complex insights clearly to non-research stakeholders
- Fluent in spoken and written English and Spanish
- It will also help you to have familiarity with common research and collaboration tools, including GSuite
- Demonstrable experience mentoring or educating non-researchers in research practice.
Benefits
- Remote work with $50/month home phone/internet reimbursement.
- Comprehensive health, dental, and vision coverage with UHC.
- Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
- FSA/HSA's available
- Booksy contributes $1,000/$2,000 for employee/employee plus.
- Accident/Hospital/Critical Illness voluntary plans available.
- 401k
- 50% match up to 8% of contributions paid annually/ 3-year vesting period.
- PTO
- Exempt employees
- unlimited with manager approval.
- 12 Holidays observed.
- Parental Leave
- 12 weeks of paid leave.
- EAP (Employee Assistance Program).
- Voluntary Pet Insurance through Fetch.
- Financial wellness tools through SoFi and Ladder.
- Discounts via Perkspot.
- Booksy benefit $50 per month to use on services in our app.