Help Booksy build a deep understanding of customers and deliver a market-leading product experience.
Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights.
Synthesize data from across the business and align stakeholders on customer understanding.
Drive decisions that directly impact product strategy.
Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals.
Communicate findings clearly and champion the customer perspective in internal discussions.
Mentor non-researchers in engaging with customers.
Contribute to maintaining an outstanding research practice and positive team culture.
Requirements
4–7 years of practical experience in UX or applied research, including at least 3 years on a large-scale, multinational technology product
A relevant degree in HCI, Cognitive Psychology, Computer Science, or another related discipline, or equivalent experience
Proven ability to plan, execute, and synthesize research using multiple qualitative and quantitative methods
Outstanding communication skills, with the ability to convey complex insights clearly to non-research stakeholders
Fluent in spoken and written English and Spanish
It will also help you to have familiarity with common research and collaboration tools, including GSuite
Demonstrable experience mentoring or educating non-researchers in research practice.
Benefits
Remote work with $50/month home phone/internet reimbursement.
Comprehensive health, dental, and vision coverage with UHC.
Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
FSA/HSA's available
Booksy contributes $1,000/$2,000 for employee/employee plus.