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Customer Success Manager at TalentPluto | JobVerse
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Customer Success Manager
TalentPluto
Website
LinkedIn
Customer Success Manager
United States
Full Time
2 days ago
$120,000 USD
No H1B
Apply Now
Key skills
SaaS
Communication
Customer Success
Account Management
Sales
About this role
Role Overview
Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR).
Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns).
Monitor customer health and proactively identify churn risks.
Collaborate with sales on potential upsell opportunities where appropriate.
Improve and iterate on existing CS playbooks and frameworks.
Work cross-functionally with product and sales to ensure strong customer outcomes.
Occasionally travel to customer sites (schools) as needed.
Requirements
1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role.
Strong ownership mindset and willingness to execute foundational work.
Highly organized with the ability to manage multiple customer touchpoints.
Comfortable working in-person in NYC.
Strong communication skills and ability to build trust with customers.
Early-stage or “founding-style” experience.
Experience working with education, SaaS, or SMB accounts.
Demonstrated ability to manage renewals or revenue-based KPIs.
Apply Now
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