Key skills
Communication
About this role
Role Overview
- Communicate with customers via phone, email and chat to provide support and build lasting relationships
- Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
- Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters
- Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
- Hire, train, and manage an additional team member to delegate the responsibilities above.
Requirements
- Empathetic problem solver with excellent written and verbal communication skills.
- Skilled at building long-term relationships and proactive in improving processes.
- Purposeful and driven, passionate about achieving results and making an impact.
- Positive attitude, solution-oriented mindset, and accountability in commitments.
- Open to feedback, continuously learning, and a team player who values empathy and compassion.
- At least 5 years of experience in customer support or marketing.
- Extensive experience in the NYC parenting or education market is a plus.
Benefits
- Health, Dental, and Vision Benefits
- 401K Plan Eligibility: Available for staff who have worked at NORY for 12+ months
- PTO Program
- Paid Holidays