About this role

Own the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation
Build relationships and achieve trusted adviser and customer advocate status
Work closely with the Sales Team to design and execute customer success plans
Monitor customer life cycle and ensure mutual success
Help customers derive total value from their membership by driving adoption and utilization
Monitor accounts and take timely corrective actions based on visibility of customer experience

Significant experience working with Gainsight & Salesforce
Experience implementing new processes within customer success
Experience in workforce development, skills-based learning, or EdTech
Bachelor's Degree in Sales, or equivalent
3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement)
Ability to travel 50%.

Senior Customer Success Manager – Strategic

Key skills