Patient Access Associate II – Financial Counseling, Customer Service

Role Overview

• Coordinates and performs multiple complex functions within the Patient Access department.
• Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems.
• Identifies opportunities for process improvements and offers potential solutions.
• Participates in meetings as a representative of the department.
• Serves as a resource to team members for training, problem resolution, etc.
• Performs all duties in a manner that promotes a team concept.

Requirements

• High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
• 5-7 years directly related experience preferred; Healthcare experience required.
• Associates Degree preferred.
• CHAA (Certified Healthcare Access Associate) preferred.
• Intermediate knowledge of MS Word and Excel.
• ADT systems and Insurance Verification systems (EPIC preferred).
• Knowledge of Managed Care, referral/pre-certification/ authorization process.
• HIPAA.

Benefits

• Education Benefits
• Health Insurance
• Paid Time Off
• 401K Retirement Plan
• Career Development Opportunities