Design enablement programs for existing employees and new hires across key tools, capabilities, and remote-first norms
Facilitate interactive, remote-optimized sessions that engage diverse audiences and create space for all voices
Develop asynchronous enablement approaches (newsletters, drip campaigns, self-serve resources) to complement live training
Partner cross-functionally with subject matter experts to co-design content and tailor comms cascades, piloting new approaches and leveraging AI tools to extend your impact
Manage multiple concurrent enablement initiatives across Remote Ops pillars (Knowledge Management, Remote Norms, Strategic Programs), balancing timelines, stakeholders, and deliverables
Track program effectiveness through analytics and feedback loops; iterate based on engagement data and business outcomes
Proactively gather insights from stakeholders, usage data, and organizational trends to identify knowledge gaps and prioritize new enablement strategies aligned with company goals
Evolve foundational enablement programs into sustained reinforcement strategies that embed remote-first behaviors over time
Build and activate communities of practice and champion networks to scale adoption through peer influence
Partner with senior leadership to tailor enablement approaches to their teams' needs and present progress, wins, and impact to maintain executive buy-in

7-10 years of experience designing and delivering enablement or training programs in a corporate environment, with proven ability to facilitate engaging learning experiences
Strong program management skills with demonstrated ability to manage multiple workstreams simultaneously, keeping initiatives organized and on track
Proven track record of changing employee behaviors at scale, with ability to demonstrate measurable improvements in adoption, engagement, or process adherence
Experience using collaboration, AI, and enablement delivery tools (e.g., Slack, AI assistants, LMS platforms, SCORM); ability to learn new systems quickly
Direct experience working in fully remote or distributed teams; deep understanding of remote work dynamics and how they differ from in-person collaboration
Excellent facilitation and presentation skills with ability to adapt delivery style to different audiences (new hires, managers, executives, technical teams) and create clear, engaging written content
Experience building enablement programs from scratch in ambiguous environments; able to define structure where none exists
Comfort using data (engagement metrics, survey results, usage analytics) to refine programs and prioritize roadmaps

Ops Manager, Enablement Programs

Key skills