Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
Own IT budget, vendor management, and license utilization
Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
Enforce device compliance, patching, EDR, disk encryption, and secure configurations
Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers

Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
Experience managing networking infrastructure across distributed locations
Proven track record of developing and implementing IT strategies that drive business growth and innovation
Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Senior IT Manager

Key skills