Operations Specialist

Role Overview

• Create and Maintain Operational Documentation
• Draft and update Standard Operating Procedures (SOPs) for key workflows and daily tasks
• Keep all documentation accurate, accessible, and current in tools like Confluence or SharePoint
• Partner with process owners to capture changes in real time
• Conduct regular audits to ensure documentation remains relevant and compliant
• Monitor and Resolve Operational Issues
• Actively monitor key systems and workflows to identify and troubleshoot issues
• Escalate and resolve problems based on urgency and impact
• Collaborate with IT, technical support, and business units to implement solutions
• Maintain an incident log to support root-cause analysis and future prevention
• Analyze Operational Data for Insights and Improvement
• Compile and review data from ERP, CRM, and BI tools to uncover trends
• Build and distribute recurring and ad hoc performance reports
• Identify recurring bottlenecks through trend and root-cause analysis
• Translate operational insights into actionable recommendations for leadership
• Support Process Improvement and System Initiatives
• Assist in the rollout of process redesigns and system enhancements
• Participate in testing and validating new system features before deployment
• Document requirements, track milestones, and support change management efforts
• Leverage automation tools to streamline and optimize recurring tasks
• Manage Vendor and Internal Service Relationships
• Maintain vendor records, contracts, and performance KPIs
• Track service levels and escalate issues when KPIs are not met
• Support vendor renewals, negotiations, and billing reconciliation
• Act as a liaison between vendors and internal teams to ensure seamless collaboration

Requirements

• 2–4 years of experience in operations, business process support, or a related role
• Strong organizational skills and an eye for process improvement
• Comfortable analyzing operational data and creating actionable reports
• Familiarity with documentation tools (Confluence, SharePoint) and business systems (ERP, CRM, BI tools)
• Excellent communicator with a collaborative mindset and problem-solving skills
• Experience supporting process or system improvement initiatives is a plus

Tech Stack

• ERP

Benefits

• Medical, Dental, and Vision coverage
• Generous PTO with a culture that encourages using it
• 401(k) plan with competitive matching