Credit and Collections Analyst

Role Overview

• Monitor assigned accounts daily and initiate collection actions through Get Paid system.
• Collection actions are typically done via email and/or phone.
• Maintain clear documentation on steps taken towards collections on all accounts.
• Monitor accounts and make recommendations to senior management regarding the use of third-party collection escalation and legal counsel.
• Provide notification to our internal sales partners regarding collection issues.
• Assess risk by researching and examining credit history and reports.
• Perform account reconciliation as needed.
• Review credit hold reports and release orders as appropriate.
• Work with the internal billing team to help resolve billing disputes.
• Perform other assigned tasks necessary to support the success of the department.

Requirements

• A minimum of 5 years of experience in collections with 2+ Years in Construction Industry Preferred
• Strong customer service skills and interpersonal communication skills.
• Strong mathematics, verbal, and written communication skills.
• Ability to effectively communicate information and present solutions to a customer.
• The ability to operate computers and relevant computer software.
• Experience utilizing Get Paid is a plus.
• Ability to prioritize needs in a fast-paced environment.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short
• and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)