Develop a strong understanding of Workera’s AI-powered platform, customers, and business model
Take ownership of active enterprise accounts and lead key workstreams within customer deployments
Build trusted relationships with primary customer stakeholders
Deliver initial program milestones on time and with high quality, ensuring strong launch readiness
Identify opportunities to use AI tools and automation to increase leverage and impact in your function
Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support)
Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes
Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions
Partner with Sales to support expansion conversations within existing accounts
Contribute to shaping best practices in operating as an AI-first organization
Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation
Influence product roadmap through structured customer feedback and advocacy
Contribute to scalable playbooks and AI-enabled delivery models within Customer Success
Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

6+ years in enterprise SaaS or technology-enabled environments; including experience in program leadership, human capital transformation, assessments, management consulting, or strategic customer-facing roles.
Demonstrated experience leading complex enterprise deployments, driving adoption, and managing cross-functional execution in ambiguous environments.
Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization.
Experience in Strategic Customer Success or Account Management
Strong data-driven, communication skills with the ability to influence executives.
Growth mindset with a passion for continuous learning and experimenting with AI tools.
Resilience, grit and adaptability
operate confidently through ambiguity and challenging customer situations.
Comfort working in an AI-first environment where intelligent automation and experimentation are part of daily operations
Strong systems thinking — ability to understand how your work connects to a broader AI-driven platform and enterprise customers
Demonstrated ability to leverage AI tools (e.g., ChatGPT or equivalent digital assistants) to improve productivity, insight generation, or decision-making in your work context.

Skills Strategy Manager – Customer Success

Key skills