Key skills
TypeScriptSaaSCommunicationCollaborationRemote WorkCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Managing and developing existing customers
- Ensuring successful onboarding of new customers in collaboration with our onboarding team and the responsible Sales Account Executive
- Testing and rolling out new GUURU products and solutions with existing customers in collaboration with our Product team
- Building and maintaining strong, productive relationships with operational contacts on the client side
- Conducting business reviews with customer decision-makers, together with our Head of Customer Success and/or CEO
- Regular revenue forecasting per customer
- Preparing and prioritizing customer insights for product development
- Active collaboration and knowledge transfer with all teams at GUURU
Requirements
- Several years of experience in Customer Success and/or Key Account Management
- Experience at a SaaS company is a plus
- Comfortable working with numbers and common computer software
- University degree (Bachelor's or equivalent)
- Outstanding written and verbal communication skills
- Native German and fluent English are required; additional languages are a plus
Tech Stack
- TypeScript
Benefits
- Attractive compensation package
- Experienced, international team with diverse, engaging personalities
- A values-driven culture that encourages open feedback and personal development
- Flexible working environment with the option for remote work and office hubs in Zurich, Cologne, and Lisbon
- State-of-the-art tools such as HubSpot, G Suite, Slack, Zoom, MacBook