Coordinate store operations, supporting and training utility workers and cashiers
Assign the day’s work tasks to Sales Associates and General Utility Workers
Serve as an example for Retail Workers and General Utility Workers
Deliver outstanding customer service and resolve any guest situations
Maintain a professional and enthusiastic atmosphere
Perform all Sales Associate and General Utility Worker duties
Hold pre-shift meetings and ensure team awareness of tasks
Be knowledgeable about the surrounding areas
Train Sales Associates and General Utility Workers
Ensure smooth operations in the manager’s absence
Respond to customer complaints efficiently and professionally
Keep inventory of stock and order merchandise
Complete monthly safety inspections and file incident reports
Ensure cleanliness and a pleasant atmosphere in the store
Collect and compile daily cash and sales data using Microsoft Excel
Lead nightly close out and balance cash with daily sales
Assist with scheduling and hiring

Previous retail experience preferred
Mathematical skills are required to facilitate sales reports and audits
Must be of legal age to work with alcohol
Must provide proof of having earned a responsible alcohol training and certification program where applicable
Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
Must be fluent in the native language, both spoken and written
Must be computer literate in MS Office programs
Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
Must be well groomed and always maintain a high level of professionalism

Retail Sales Worker Lead

Key skills