Support elite/strategic accounts, this includes but not limited to:
Professional Service Engagement management.
Produce executive-level metrics, reporting, and manage SLAs.
Support Large Scale Security Projects and be able to speak to the project at all levels of organization (network, dev/ops, database administrators, server team, storage, cloud, etc) and not just the security stakeholders to drive progress and reputation for GuidePoint.
Manage MSSP Partner Relationships as well as support GuidePoint Managed Service as a customer advocate to ensure as well as monitor for performance, efficiency, and operations.
Interface regularly with Project Managers, Account Executives, Sales Operations, and delivery teams to capture relevant client details and intelligence.
Advise account team on customer roadmap items and opportunities within the account and help drive sales and adoption of GuidePoint services.
Adhere to GuidePoint Security Core Values.
Other duties as assigned.

Bachelor’s degree preferred.
Proficient with Microsoft Office/Microsoft Project/Atlassian Jira/Atlassian Confluence
Prior Experience running / developing / executing Customer Success Programs for Professional Service firms and/or Vendors within the cybersecurity or Information Technology domain(s).
Demonstrated knowledge of commercial / vendor program management
Demonstrated exceptional leadership, communication, time management, facilitation, and organizational skills.

Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option

Customer Success Manager

Key skills