Registered Nurse Operations Manager – Implementation

Role Overview

• Responsible for daily operations of direct reports while driving operational initiatives
• Leads clinical implementation efforts within an assigned team or partner for new technologies and workflows, which includes working in close partnership with operations leaders, product, engineering and design teams
• Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization
• Drives change management and adoption of new tools and workflows at team level by partnering with training and peer leaders. Serves as a subject matter expert between technical and frontline teams and incorporates post-implementation analysis, feedback
• In partnership, helps design and evolve workflows by assessing current to future-state needs that maintain quality and safety standards
• Works with teams to collect data, insights and front-line feedback to help inform decisions and standardize processes across assigned teams to support scalable work
• Achieves and upholds Twin service care goals and standards, which includes monitoring and managing team performance, meeting SLAs and targets
• Guides development, organization and communication of nursing/team policies and procedures
• Supports recruitment, training and mentoring
• Aligns and collaborates with cross-functional team leaders, and serves as team representative and/or subject matter expert on initiatives and projects
• Promotes member self-care management by utilizing clinical judgment, critical thinking skills
• Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members
• Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution
• Organizes accurate records and maintains confidentiality according to federal law and Twin
• Generates and analyzes reports as needed for management, identifying trends, any concerns
• Participates in on-going education and performance improvement activities
• Additional duties as assigned
• Other duties as assigned

Requirements

• Currently active and unencumbered RN license, compact preferred
• Minimum 5 years nursing experience with at least 3 years involvement in implementation or project-based efforts in clinical technology or workflow transformation; direct management overseeing direct reports
• Required, BSN from accredited school of nursing; MPH or informatics-related master’s favorable
• Hands-on experience driving or co-leading clinical technology implementations and go-lives
• Especially for new care models, workflows or digital health tools (AI supported)
• Proven ability to translate clinical needs into technical requirements, partnering with product
• Experience driving team adoption of new workflows or tools (including testing, piloting, implementing and refining)
• Oversight of staffing, performance, escalation management and operational consistency
• Demonstrated ability to manage and effectively work in a fast paced environment
• Proficient with simultaneously navigating and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.)
• Experience with or knowledge of process improvement methodologies (Lean, PDSA, CQI)
• Comfort with ambiguity and change
• Self-motivated and results-focused
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Excellent time management and ability to prioritize work assignments
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan