Partner with Sales Leadership, account teams, and cross-functional stakeholders to develop commercial strategies and deal structures that drive profitable growth.
Review and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts
Oversee the end-to-end negotiation process, acting as the primary liaison between Sales, Legal, and the customer to ensure smooth and compliant contract execution.
Negotiate with customers on commercial and contractual elements of the deal
Contribute to the development of margin and/or pricing tools developed by other teams
Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs.
Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions

Minimum of 7 years of experience in a SaaS or technology environment, ideally within Sales Finance, Revenue Accounting, or a Deal Desk function (minimum 2 years in a Deal Desk role)
Bachelor degree in Business (ideally with a focus in Finance)
Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts
Strong analytical and modelling skills
Excellent written and verbal communication skills
Proficiency in Salesforce and Microsoft Office (Excel, PowerPoint, Word)
Demonstrated ability to manage complex, high-value transactions under pressure while maintaining quality and compliance
Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary
Ability to use judgment and draw on experience to make decisions or recommendations
Personable, energetic, and highly collaborative, able to build network quickly.

Senior Deal Desk Manager

Key skills